RETURNS
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OUR RETURN POLICY LASTS FOR 30 DAYS. IF MORE THAN 30 DAYS HAVE ELAPSED SINCE YOUR PURCHASE, WE UNFORTUNATELY CANNOT OFFER REFUNDS OR EXCHANGES.
IN ORDER TO BE RETURNED, YOUR ITEM MUST BE UNUSED AND IN THE CONDITION IN WHICH YOU RECEIVED IT. IT MUST ALSO BE IN ITS ORIGINAL PACKAGING. IT MUST ALSO BE IN ITS ORIGINAL PACKAGING.
CERTAIN TYPES OF MERCHANDISE MAY NOT BE RETURNED. PERISHABLE GOODS, SUCH AS FOOD, FLOWERS, NEWSPAPERS OR MAGAZINES, CANNOT BE RETURNED. SIMILARLY, WE DO NOT ACCEPT INTIMATE OR SANITARY PRODUCTS, HAZARDOUS MATERIALS OR SUBSTANCES, OR FLAMMABLE LIQUIDS OR GASES.
OTHER ITEMS NOT AUTHORIZED FOR RETURN:
* GIFT CARDS
* DOWNLOADABLE SOFTWARE
* CERTAIN HEALTH AND PERSONAL CARE PRODUCTS
TO COMPLETE YOUR RETURN, WE REQUIRE A RECEIPT OR PROOF OF PURCHASE.
DO NOT RETURN YOUR PURCHASE TO THE MANUFACTURER.
IN SOME CASES, ONLY PARTIAL REFUNDS WILL BE GRANTED: (WHERE APPLICABLE)
* BOOKS SHOWING OBVIOUS SIGNS OF USE
* CD, DVD, VHS TAPES, SOFTWARE, VIDEO GAMES, AUDIO CASSETTES OR VINYL RECORDS THAT HAVE BEEN OPENED.
* ANY ITEM THAT IS NOT IN ITS ORIGINAL CONDITION, IS DAMAGED OR IS MISSING PARTS FOR ANY REASON NOT DUE TO AN ERROR ON OUR PART.
* ANY ITEM RETURNED MORE THAN 30 DAYS AFTER DELIVERY
REFUNDS (IF APPLICABLE)
ONCE WE HAVE RECEIVED AND INSPECTED YOUR RETURN, WE WILL SEND YOU AN E-MAIL TO LET YOU KNOW THAT WE HAVE RECEIVED THE RETURNED ITEM. WE'LL ALSO LET YOU KNOW IF YOUR REFUND IS APPROVED OR DECLINED.
IF APPROVED, YOUR REFUND IS PROCESSED AND YOUR ORIGINAL CREDIT CARD OR PAYMENT METHOD IS AUTOMATICALLY CREDITED WITHIN A FEW DAYS.
DELAYED OR MISSING REFUNDS (WHERE APPLICABLE)
IF YOU HAVEN'T YET RECEIVED A REFUND, FIRST CHECK YOUR BANK ACCOUNT AGAIN.
THEN CONTACT YOUR CREDIT CARD COMPANY, AS IT MAY TAKE SOME TIME FOR YOUR REFUND TO BE OFFICIALLY POSTED.
THEN CONTACT YOUR BANK. THE POSTING OF A REFUND IS OFTEN PRECEDED BY A PROCESSING DELAY.
IF YOU'VE TAKEN ALL THESE STEPS AND STILL HAVEN'T RECEIVED YOUR REFUND, CONTACT US AT AZADHARF.BOTEH@GMAIL.COM.
SALE OR PROMOTIONAL ITEMS (WHERE APPLICABLE)
ONLY NORMAL-PRICE ITEMS ARE REFUNDABLE. UNFORTUNATELY, ITEMS ON SALE OR PROMOTION ARE NOT.
EXCHANGES (WHERE APPLICABLE)
WE ONLY REPLACE ITEMS THAT ARE INITIALLY DEFECTIVE OR DAMAGED. IF YOU NEED TO REPLACE YOURS WITH THE SAME ITEM, EMAIL US AT AZADHARF.BOTEH@GMAIL.COM AND SEND YOUR ITEM TO: 12 RUE PELLEPORT, PARIS 20, 75020, FRANCE.
GIFTS
IF THE ITEM WAS MARKED AS A GIFT AT THE TIME OF PURCHASE AND SHIPPED DIRECTLY TO YOU, YOU WILL RECEIVE A GIFT CREDIT EQUIVALENT IN VALUE TO THE RETURNED ITEM. ONCE THE RETURNED ITEM HAS BEEN RECEIVED, A GIFT VOUCHER WILL BE SENT TO YOU BY POST.
IF THE ITEM WAS NOT MARKED AS A GIFT AT THE TIME OF PURCHASE, OR IF THE PERSON WHO MADE THE GIFT HAD THE ORDER SENT TO THEM WITH THE INTENTION OF RETURNING IT TO YOU AT A LATER DATE, WE WILL SEND THE REFUND TO THEM AND THEY WILL KNOW THAT YOU HAVE RETURNED THEIR GIFT.
SHIPPING
TO RETURN YOUR PRODUCT, YOU MUST SEND IT TO THE FOLLOWING POSTAL ADDRESS: 12 RUE PELLEPORT, PARIS 20, 75020, FRANCE.
SHIPPING COSTS ASSOCIATED WITH RETURNING YOUR ITEM ARE YOUR RESPONSIBILITY. THEY ARE NON-REFUNDABLE. IF YOU RECEIVE A REFUND, THE COST OF RETURN SHIPPING WILL BE DEDUCTED.
DEPENDING ON WHERE YOU LIVE, THE TIME IT TAKES TO RECEIVE YOUR EXCHANGED PRODUCT MAY VARY.
IF YOU ARE SHIPPING AN ITEM WORTH MORE THAN €75, WE RECOMMEND THAT YOU USE A TRACKING SERVICE OR HAVE YOUR SHIPMENT INSURED. WE DO NOT GUARANTEE THAT WE WILL RECEIVE THE RETURNED ITEM.